Check your email address

Would you check if your correct email address is registered? If the message “No match for ‘E-Mail Address’ and/or 'Password'.” is shown when you try to sign in, your account could possibly be registered with the wrong email address. In this case, please let us know your full name and correct email address. Then we will check your account on our website.

Check spam folder

Your spam filtering software can possibly wrongly remove our email. In this case, please set the configuration of spam filtering software in order not to remove our email. Once set, our email will usually reach your inbox.

Check mail receiving configuration on your mail software or mail program

• (1)If your email is set to allow email only from certain domains: Please set the configuration to allow your email program to receive email from the domain “@hibiki-an.com” or add the domain “@hibiki-an.com” to your “safe-senders” list.
• (2)If your email is set to allow email only from specific email addresses: Please set the configuration to allow your email program to receive email from “shop@hibiki-an.com” or add “shop@hibiki-an.com” to your “safe-senders” list.